Support

A real person reads every message.

To get a useful answer fastest, tell us what device you are on (iPhone, or which browser on desktop), what you were doing, and what happened instead. A screenshot helps more than anything else.

Getting started

How do I add my first item?

Press Add an item. The only things you truly need are the product name and the purchase date. Fill in the return window and warranty length if you know them, and the app works out the deadlines. You can always come back and edit.

What do the coloured bars mean?

They are how urgent an item is. Red means a deadline closes within a few days, amber means it is approaching, green means you have plenty of time, and grey means the window has passed or you have marked the item as handled. The list sorts itself so the most urgent thing is always at the top.

Why does a 30-day return window end on day 30, not day 31?

Because the day you bought the item counts as day one. That is how retailers count, and getting it wrong by a day is exactly the mistake this app exists to prevent.

What this version does and does not do

We would rather tell you exactly where things stand than let you go looking for a button that is not there.

Everything is stored on your device

Your items live in this browser, or on your phone in the app. Nothing is sent to us, and there is no account to create. That means the app works offline and keeps working if our servers ever do not — but it also means clearing your browser data removes your items, and they do not appear on your other devices yet.

Google Drive sync — not switched on yet

It is built and tested, but not yet enabled for the public. When it is, connecting Drive is optional, and the app will ask Google for a single narrow permission called drive.file — access to files the app itself created, and nothing else in your Drive. That limit is enforced by Google, not by a promise from us.

Receipts — you can save the photo now, AI reading comes later

Open any item and add a photo of the receipt. It is stored on your device, and it is the thing you will actually want at a returns desk. Having it costs nothing and needs no account.

What is not switched on yet is the part where we read the receipt for you and fill in the dates and price automatically. Until then, typing the details takes about fifteen seconds, and every deadline the app calculates works exactly the same either way.

Nothing costs money today

There is no subscription, no paywall, and nothing you can buy. Every feature you can see is free and unlimited. If that changes we will say so here first, and the Terms describe how any future paid plan would work.

Your data

How do I delete everything?

In the phone app, use Delete all my data in Settings. It asks twice, then erases every item stored on the device. In the browser, clearing this site's data does the same thing.

There is nothing held on our servers to delete, because nothing was ever sent there.

Can I get my records out?

Not as a file export yet — that arrives with Drive sync, which puts your records in your own Google account as plain readable files you can open without this app. For now, the items are visible in the app and can be copied out by hand.

Troubleshooting

The page is stuck on "Loading…".

This almost always means the page was opened directly from a file on disk rather than over the web. Use the address the app is hosted at. If you are seeing it on the live site, tell us which browser and version and we will look into it.

My items disappeared.

Clearing your browser's site data removes them, and so does using a private window or a different browser — the items live in the browser you entered them in. Until Drive sync is switched on there is no backup copy, so they are unfortunately gone. We would rather say that plainly than have you keep looking for them.

Something else is broken.

Email us with a screenshot. Bug reports are genuinely welcome; the app gets better because people send them.

Still stuck?