Return policies › Samsung India
Samsung India return policy
Checked 13 October 2026 · India
Arrived damaged: report within 2 days. Faulty phone: 14 days from activation. You get a replacement; a refund only if none is in stock.
Checked against Samsung India’s own policy page on 13 October 2026.
Return windows at Samsung India
| What you bought | Window |
|---|---|
| Phones, tablets, wearables, laptops — arrived damaged or not as ordered From delivery. Samsung’s pages also say 48 hours or 24 hours, so report it as soon as you can. | 2 days |
| Phones, tablets, wearables — dead on arrival From the day you activate the phone. Needs a DOA certificate from a Samsung service centre. | 14 days |
| Laptops — defect From the invoice date. | 14 days |
| TVs and appliances — damaged From installation. Don’t unbox it without Samsung’s engineer, or the claim can be refused. | 1 day |
| TVs and appliances — defect Samsung’s two pages disagree (14 days vs 28 days from invoice). Go by the shorter one. | 14 or 28 days |
When is my last day?
Counts the first day as day 1, so the date shown is the safe, earliest reading. Your receipt and Samsung India’s terms decide.
Good to know
Festive sales
Samsung does not mention any festive-season extension.
How to start a return
Start from Orders on Samsung.com. For damage, have photos, the serial number or IMEI, and the outer box. For a phone, tablet or wearable defect, take the box, accessories and invoice to a Samsung service centre.
Refunds
Only when a replacement isn’t possible. Replacement or refund starts within 10 working days of approval; the money can take up to 21 days to reach your account.
Fees
A cancellation fee applies if you refuse a replacement that has been arranged.
- If a phone arrives damaged, don’t switch it on or activate it. Report it first.
- Accessories and Refurbished Sale items can’t be claimed as dead on arrival.
Never miss a return or replacement window again
My Warranty Safe keeps every return window and warranty in one list and counts them down. Free on iPhone and the web. No account, no ads. On an iPhone set to India, it suggests the usual window for stores like Flipkart and Croma, and says when a store usually offers a replacement rather than a refund.
Sources
- Samsung India — How and when can I get a replacement? · official
- Samsung India — Returns terms · official
This is an independent summary written to help shoppers. My Warranty Safe is not affiliated with Samsung India. Store policies change and have exceptions; your receipt and the store’s own terms always decide. Spotted something out of date? Email support@mywarrantysafe.com and we will fix it.
Other stores
FlipkartCromaApple Store IndiaJioMartAJIONykaaIKEA IndiaMyntraMeesho